Your AI customer service rep responds to that 1-star Google review in 3 minutes. Not 3 days.
$ xivg agent customer-service --satisfaction-report
Agent: active | Role: Customer Service Rep
Tickets resolved: 142 | Avg response: 2.3 min
Reviews responded: 18 (Google, Yelp, Facebook)
Complaints handled: 7 | Escalated: 1
Appointments scheduled: 24
CSAT score: 4.8/5.0
Zero negative reviews unanswered. Customer satisfaction up 23% this month.
Here is what your AI Customer Service Rep does in a typical 24-hour period. Every single day. No days off.
Scans overnight reviews on Google, Yelp, and Facebook. Responds to all 5 within minutes.
Answers early morning customer questions via chat and email. FAQ responses instant.
Processes 3 return requests. Generates RMA numbers and sends shipping labels.
Handles complaint about late delivery. Offers resolution, updates tracking, follows up.
Schedules 8 appointments for service department. Sends confirmation with prep instructions.
Updates loyalty program points for 45 customers. Sends milestone notifications.
Responds to Facebook message asking about business hours and services. Converts to booking.
Sends feedback survey to customers served this week. Aggregates responses in real-time.
Handles order status inquiries. 23 customers get instant updates without calling in.
Generates daily customer service report. Response times, resolution rates, common issues.
1-star review posted on Google. Responded in 3 minutes with personalized resolution.
After-hours chat support active. Handles 12 inquiries overnight.
The math is not complicated. It is just uncomfortable.
Works 40 hrs/week. One person on one call at a time. Reviews sit unanswered for days. Burns out fast.
Works 24/7. No onboarding. No turnover. No HR. No overhead.
See pricingEvery task your AI Customer Service Rep manages, day in and day out. No task too small. No task forgotten.
Instant answers to common questions. Learns your business inside and out.
Handles complaints with empathy and speed. Escalates only when truly needed.
Processes returns, generates labels, and issues refunds per your policy.
Every Google, Yelp, and Facebook review answered professionally. Fast.
Books service appointments, sends confirmations, and manages the calendar.
Real-time order tracking and status updates without customers waiting on hold.
Manages points, rewards, and milestone communications automatically.
Post-service surveys, NPS tracking, and actionable insights from customer data.
Industries and business types that get the most value from an AI Customer Service Rep.
Reservation management, review responses, and complaint resolution.
Service scheduling, status updates, and warranty claim handling.
Appointment booking, review management, and loyalty program administration.
Policy questions, claims status updates, and renewal reminders.
Returns processing, product inquiries, and order tracking.
Service scheduling, estimate follow-ups, and customer satisfaction tracking.
Pick a plan and your AI employee starts this week. Setup is handled entirely by our team.
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