AI Customer Service Rep.
Your AI customer service rep responds to that 1-star Google review in 3 minutes. Not 3 days.
$ xivg agent customer-service --satisfaction-report
Agent: active | Role: Customer Service Rep
Tickets resolved: 142 | Avg response: 2.3 min
Reviews responded: 18 (Google, Yelp, Facebook)
Complaints handled: 7 | Escalated: 1
Appointments scheduled: 24
CSAT score: 4.8/5.0
Zero negative reviews unanswered. Customer satisfaction up 23% this month.
A Day in the Life
Here is what your AI Customer Service Rep does in a typical 24-hour period. Every single day. No days off.
Scans overnight reviews on Google, Yelp, and Facebook. Responds to all 5 within minutes.
Answers early morning customer questions via chat and email. FAQ responses instant.
Processes 3 return requests. Generates RMA numbers and sends shipping labels.
Handles complaint about late delivery. Offers resolution, updates tracking, follows up.
Schedules 8 appointments for service department. Sends confirmation with prep instructions.
Updates loyalty program points for 45 customers. Sends milestone notifications.
Responds to Facebook message asking about business hours and services. Converts to booking.
Sends feedback survey to customers served this week. Aggregates responses in real-time.
Handles order status inquiries. 23 customers get instant updates without calling in.
Generates daily customer service report. Response times, resolution rates, common issues.
1-star review posted on Google. Responded in 3 minutes with personalized resolution.
After-hours chat support active. Handles 12 inquiries overnight.
What It Replaces
The math is not complicated. It is just uncomfortable.
Human Customer Service Rep
Works 40 hrs/week. One person on one call at a time. Reviews sit unanswered for days. Burns out fast.
Your AI Customer Service Rep
Works 24/7. No onboarding. No turnover. No HR. No overhead.
See pricingWhat It Handles
Every task your AI Customer Service Rep manages, day in and day out. No task too small. No task forgotten.
FAQ Handling
Instant answers to common questions. Learns your business inside and out.
Complaint Resolution
Handles complaints with empathy and speed. Escalates only when truly needed.
Returns & Refunds
Processes returns, generates labels, and issues refunds per your policy.
Review Responses
Every Google, Yelp, and Facebook review answered professionally. Fast.
Appointment Scheduling
Books service appointments, sends confirmations, and manages the calendar.
Order Status
Real-time order tracking and status updates without customers waiting on hold.
Loyalty Programs
Manages points, rewards, and milestone communications automatically.
Feedback Collection
Post-service surveys, NPS tracking, and actionable insights from customer data.
Who It Works For
Industries and business types that get the most value from an AI Customer Service Rep.
Restaurants
Reservation management, review responses, and complaint resolution.
Auto Repair
Service scheduling, status updates, and warranty claim handling.
Salons & Spas
Appointment booking, review management, and loyalty program administration.
Insurance Agencies
Policy questions, claims status updates, and renewal reminders.
Retail
Returns processing, product inquiries, and order tracking.
Home Services
Service scheduling, estimate follow-ups, and customer satisfaction tracking.
Ready to hire your AI Customer Service Rep?
Pick a plan and your AI employee starts this week. Setup is handled entirely by our team.
Choose Your PlanPrefer to talk first? Schedule a free call