Privacy Policy

Overview

Advanced Applied Science LLC, operating as XIVG.AI ("XIVG," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at xivg.ai or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We collect information you voluntarily provide to us when you:

• ›Contact us - name, email address, phone number, and the content of your message via our contact form
• ›Request services - business name, business type, size, and operational details needed to configure and deploy AI employees for your organization
• ›Engage in onboarding - account credentials, integration access tokens, and system configuration details necessary to deploy your AI employees
• ›Schedule a call - calendar availability and contact preferences

We may also automatically collect certain technical information when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited. This data is used solely for analytics and site improvement.

How We Use Your Information

We use the information we collect to:

• ›Respond to your inquiries and provide customer support
• ›Deliver, configure, and manage AI operations services on your behalf
• ›Send service-related communications including updates, invoices, and operational reports
• ›Improve our website and service offerings based on usage patterns
• ›Comply with legal obligations and enforce our agreements

We do not use your information for AI model training, data brokering, or any purpose beyond delivering the services you've requested.

We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing or commercial purposes. Period. Your data belongs to you.

Cookies and Analytics

Our website uses cookies and similar tracking technologies for basic analytics purposes. Specifically, we use:

• ›Google Analytics - to understand how visitors interact with our site (pages viewed, time spent, traffic sources). Data collected is aggregated and anonymized where possible.
• ›Google Ads - to measure the effectiveness of our advertising campaigns.

You can control cookie behavior through your browser settings. Disabling cookies may affect some site functionality. We do not use cookies to track you across other websites or build advertising profiles.

Third-Party Services

In the course of delivering services, we may work with trusted third-party providers, including:

• ›Payment processors - to handle billing for setup fees and monthly retainers. We do not store your full payment card details. Payment data is processed under the payment processor's own privacy and security standards (e.g., PCI-DSS compliance).
• ›AI infrastructure providers - the underlying AI platforms and APIs used to power your AI employees. Your operational data is processed through these services subject to our service agreements with them.
• ›Communication platforms - for scheduling, email delivery, and client communication.

We only share information with third parties to the extent necessary to deliver your contracted services or comply with legal requirements.

Data Security

We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. All data transmission occurs over encrypted connections (TLS/HTTPS). Access to client data is restricted to personnel who need it to perform their job duties.

No method of electronic transmission or storage is 100% secure. While we take data protection seriously and maintain rigorous practices, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship, and comply with applicable legal obligations. When data is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time (see Contact section below).

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• ›The right to access the personal information we hold about you
• ›The right to correct inaccurate or incomplete information
• ›The right to request deletion of your personal information
• ›The right to opt out of marketing communications at any time

To exercise any of these rights, contact us at the information below. We will respond to verified requests within a reasonable timeframe.

Children's Privacy

Our services are intended for businesses and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

For privacy-related questions, data access requests, or concerns, contact us at: